|
Service |
Posted Rate |
|
Standard Technician Rate – Remote Support – Helpdesk |
$175 / Hour |
|
Standard Technician Rate – Onsite Support – Scheduled or Emergency |
$175 / Hour |
|
Senior / Project Manager |
$200 / Hour |
|
Network Engineer – Network Configuration and troubleshooting |
$275 / Hour |
|
After Hours Support / Emergency – Nights, Weekends, Holidays |
$250 / Hour |
|
vCIO / Strategic Consulting – Roadmaps, Budget, Planning, Strategy |
$250 / Hour |
|
TAM (Technical Account Manager) – Client Success, Account Oversight. Planning |
$200 / Hour |
Notes & Billing Policies
– Labor billed in 15-minute increments unless contract specifies otherwise.
– A minimum 2 hours applies to all on-site visits
– After-hours rates apply outside standard business hours (8:30 AM–5 PM).
– Projects require a signed SOW before scheduling.
– Hardware/Software/Licensing is invoiced at the time of order.
– Travel will be billed at the Remote Support hourly rate for ½ the time spent traveling and include all associated travel expenses (mileage, tolls, parking, lodging if applicable).
* Clients under a Key Secure Premium Managed Services Agreement may receive discounted rates or bundled labor as defined in their contract.